What can I return?
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules.
We are only able to accept returns on items if they are sent back in a resaleable condition - unopened in their original packaging.
You will need to contact us within 30 days of purchase to request a return and you are responsible for the costs of safe return and postage or dispatch back to our returns address. Unfortunately, we can't accept returns once opened and the tamper seal is broken.
We sincerely apologise if you have experienced any fault with your items.
Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
If you have a printer we can send you a label for a pre-arranged collection. If not then you can return it to us by a standard delivery service of your choosing.
We will refund you for any standard shipping costs. However, no refund will be given for any additional service delivery costs you may have chosen.
How to Return
Email us at firstname.lastname@example.org or message us through our contact form to let us know that you are returning the items. Please send the goods to:
OTO International Ltd
41 Iffley Rd,
London W6 0PB
* Please note, Northern Ireland is excluded from free UK returns.
How long does it take?
We aim to process all returned orders within 14 working days of receipt of goods back to our warehouse. However in some cases, due to the current global situation, this time frame may be extended to 30 working days.
All refunds will be credited to the original credit card.